General Terms and Conditions
Prices & Terms of payment
The products offered for sale are those described on the Website on the day the internet user consults the Website, within the limit of available product stock. EMMAVI takes the greatest care in the presentation and description of these products in order to provide the customer with the best possible information. However, it is possible that non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.
In any case, in the event of nonconformity of the product delivered compared to its description on the Website, the customer may either exercise his right of withdrawal, or return the product and request for an exchange or refund of the price that has been invoiced.
Acceptance of an order placed on the Website is subject to compliance with the procedure put in place by EMMAVI, expressed by a succession of different stages that the customer must follow in order to validate their order. Any order validated by the customer is in accordance with the contract of sale and acceptance of all of the clauses of these terms
and conditions. An email confirmation summarizing the order (products, prices, product availability, quantity etc.) will be sent to the customer by EMMAVI. For this purposes the customer formally accepts the use of email for receiving confirmation of the contents of their order from the company EMMAVI. In any event, the invoices are available in the “my account” section.
The customer has 30 (thirteen) calendar days to exercise their withdrawal period from receipt of the package.
Prices & Terms of payment
The prices of products are indicated in Euros. An equivalent price is calculated in US dollars for United States.
The customer acknowledges and accepts to be charged in Euros. All prices are calculated inclusive of value added tax (VAT), which may be different depending on the country of billing. EMMAVI reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in force at the time of placing the order, subject to availability.
The products are payable on the day of the order. The purchases shall be settled either via the secure platform provided by our partner Stripe. The customer expressly acknowledges that disclosure of their bank card number to EMMAVI gives the company authorization to debit their account to the amount of the products ordered.
The data recorded and kept by EMMAVI constitutes proof of the order and all previous transactions. The data recorded by PayPal or Stripe constitutes proof of the financial transactions.
Free shipping for orders over 150€.
Below this amount, the price varies depending on the weight of your order.We accept exchanges and returns within 14 days of products not worn and in their original packaging. Returns are at your expense. Please write to us at email@example.com informing us of the details of your order to proceed.
Shipping are carried out by Colissimo.
Orders are processed Monday through Friday, excluding holidays.
Shipping cannot be made to hotels or P.O boxes.
It takes on average 2 business days to ship an order, but the period may be extended up to 10 business days.
In order to respect the shipping deadlines, the customer must make sure that he phase provided accurate and complete information. The timescales indicated are indicative deadlines. EMMAVI cannot be held responsible for any consequence due to a delivery delay.
You may return or exchange an item up to 30 days from the date of receipt for a full refund, as long as it is returned in its original condition, unworn and unwashed, with all labels.
Please email firstname.lastname@example.org for your free domestic return shipping label. Please reference your order number and indicate whether it is a return or exchange.
We are unable to provide return labels on international orders, and therefore international return shipping costs are your
responsibility. Please make note on the Commercial Invoice that these items are a return, and use each item’s listed price as its value.
Refunds or exchanges will be processed within 15 days of receiving your package.
Please note: Gift card purchases are final
The products purchased are guaranteed for a period of 30 days from the date of purchase (defective products must be returned or reported within 30-day window). Returns are limited to defects in material and manufacturing workmanship under normal use, proper care and with reasonable and necessary maintenance and will not include:
1 Clear physical stress such as rips or split seams due to not following the fitting instructions provided or wearing an incorrect size
2 Evidence of inadequate care, treatment or misuse
3 Degradation due to exposure to chlorine, salt water, heat, sweat or other substances
EMMAVI only has a best-efforts obligation for all stages of access to the Website, from the processing of the order to shipment of the package or subsequent services. EMMAVI cannot be held liable for any inconveniences or damages inherent to the use of the internet, including service breakdown, an external intrusion or the presence of computer viruses, or any event or occurrence qualified by force majeure in accordance with the law and jurisprudence.
The performance by EMMAVI of all or part of its obligations shall be suspended upon the occurrence of a fortuitous event or force majeure which impedes or delays performance. The following are considered as such, in particular, but not limited to: total or partial strikes, lockouts, riots, boycotts or other actions of an industrial nature or commercial disputes, civil unrest, insurrection, war, bad weather, epidemics, blocking of the means of transport or supply for any reason whatsoever, earthquake, fire, storm, flood, water damage, governmental or statutory restrictions, legal or regulatory modifications of marketing changes, computer failure, blocking of telecommunications, including wired or wireless telecommunications networks, and any other instance independent of the will of the parties preventing the normal execution of the contractual relationship.
If this suspension continues beyond a period of fifteen days, the customer will have the option to cancel the order in progress, and will then be refunded
These General Terms and Conditions of Sale are subject to French law. Any disputes which may arise from the interpretation or performance of these General Terms and Conditions of Sale and subsequent documents will be subject to the exclusive jurisdiction of the French courts.